Client Support

Something Not Working? Let’s Fix It.

Support is for existing clients, covering anything we manage for you: campaigns, ad accounts, tracking, social or your website. Raise a ticket and you’ll get a reference straight away.

contact@atomicdigitalmarketing.com 03300 439 438

The line is open Monday to Friday, 9am to 5pm.

Not a client yet, or looking for a quote?

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Raise a Support Ticket

Support is for existing clients, covering anything we manage for you: campaigns, ad accounts, tracking, social or your website. Fill in the details below and your ticket will be logged with a reference.

Are you an existing Atomic client?*

Subject*

How urgent is this?*

What does this relate to?*

First Name*

Last Name*

Email*

Phone

Company Name

What’s happening?*

I understand that Atomic will securely hold my data in accordance with their privacy policy. *

What Support Covers

What to Raise Here

Campaigns and ad accounts we run for you
Tracking, analytics and conversion setup we put in place
Social profiles and content we manage
Websites we build, host or maintain
Email, DNS and domain configuration we look after

Not Support

New projects, quotes and scoping
Adding a service you're not currently signed up to
Anything we don't currently manage for you

For anything in that second list, send us an enquiry instead. That reaches the team who handle new work.

After You Submit

What Happens Next

Your Ticket Is Logged

You'll get a reference in the format ADM-000 on screen and by email, so you can quote it in any follow-up.

The Team Is Notified

Your ticket goes straight to the team, who will assign it to whoever handles that side of your account.

We Put It Right

We'll diagnose the issue, keep you updated as we work through it, and confirm with you once it's resolved.

Something Critical Broken?

Mark It Urgent, Then Call Us

Set the priority to Urgent and tell us exactly what’s affected: the page, the ad account or the profile. Marking a ticket Urgent triggers an automatic alert the moment it’s submitted, at any hour, instead of it sitting in a queue. If your site is down, your ads have stopped or been suspended, or you’re actively losing money, raise the ticket first so there’s a record, then call us when the line is open.

03300 439 43803300 439 438

The line is open Monday to Friday, 9am to 5pm.